UPDATE: The date has changed for this webinar! This webinar will now begin at 1 PM Central on October 15.

Conflict happens! Many of us try to avoid it, some fight with it, some seem to enjoy it and still others seem to handle it with tact and skill. What’s the secret to effectively handling situations of conflict? How can we de-emotionalize ourselves to the situations so that we don’t get caught up in them?

Join Andrew Sanderbeck as he explores our dealings with others in the library by defining the conflict situation and using one of three approaches to successfully handle or resolve it. If you don’t like to be yelled at by other people, you’ll really enjoy this fun and interactive webinar.

WebJunction Webinar Archives: http://www.webjunction.org/events/webinars/webinar-archives