Dealing with Challenging Patrons

1:30 PM - 2:30 PM

Indiana State Library

Culver-Union Township Public Library

Event Details

Anyone who works with the public knows that conflict is part of the job. This class will review common types of challenging patrons in a library setting, coping techniques for library staff, and strategies for successful resolutions. 1 General LEU

Event Type(s): ISL Workshop

Presenter: Jill Stange, Northwest Regional Coordinator

Jill Stange

(317) 650-8492

jstange@library.in.gov

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