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Customer Service in the Public Library

Event Type: ISL Meeting
Date: 4/17/2013
Start Time: 10:00 AM
End Time: 11:00 AM
Description:
 In a library, every interaction is an opportunity for great customer service. This comprehensive workshop is designed for all staff, not just new, front-line staff. Refocus, reenergize, and retrain your staff on excellent patron service, from the phone, to email, to face-to-face interactions. This class is worth 1 General LEU for Indiana library certification.
Library: Indiana State Library
Location: Webinar, Live Online
Contact: Jill Stange
Contact Number: 317-650-8492
Presenter: Jill Stange
Link: Register for the webinar here!